Draft responses to client questions and route requests
How you could use an agent
Use an agent to sort client questions about plan details, pull the right parts of the client file, and draft plain-language answers or follow-up notes. It can also track which items still need a reply so you can keep client communication organized.
Where you stay involved
You decide what advice can be given, review anything that touches suitability or complaints, and handle any request that needs a licensed judgment or compliance review.
