Track complaint progress and fix delays
How you could use an agent
Use an agent to review complaint logs, due dates, and case notes, then flag matters that are stalled or running late and draft a follow-up list for the owner of each case. It can also prepare a simple status report so you can see where delays are building before they become larger problems.
Where you stay involved
You decide what needs attention first, talk with the case owners, and choose any changes to deadlines or routing that fit your office rules.
