Explain account services and referrals
How you could use an agent
Use an agent to draft plain-language notes about account services, ATM cards, direct deposit, certificates of deposit, and other routine options from current bank materials. It helps you answer common questions faster and point people to the right banker when the request goes beyond standard information.
Where you stay involved
You review the explanation, decide when a customer needs a referral, and handle any product or financial question that needs your own judgment.
