Draft follow-up for passenger complaints with attendants
How you could use an agent
Use an agent to turn a passenger complaint, attendant notes, and your own observations into a clear service-recovery summary with the next steps to take. It can draft the report, note who needs coaching or follow-up, and help you track whether the passenger received a response.
Where you stay involved
You decide how to handle the complaint, speak with the people involved, and escalate anything involving safety, discrimination, injury, or compensation beyond your authority.
