Document failed deliveries and reschedule returns
How you could use an agent
Use an agent to log a failed delivery, pull up the address and contact details from your route notes, and draft the message to dispatch with the item’s status. It can help you keep track of what was undelivered, what instruction you received next, and whether the item should be sent back or tried again later.
Where you stay involved
You confirm the new instruction, make the practical call on whether the item can be held safely, and hand it off for redelivery or return. You also handle any dispute or unclear instruction with dispatch or a supervisor.
